Looking for ways to improve the performance of your organisation?
Are you keen for individuals and teams in your organisation to receive quality feedback which can improve their performance?
No doubt you understand the immense value of quality performance feedback and its link to the continuous improvement in your people. You may already have strategies in place to capture this.
360° feedback is proven to be a strong, powerful tool which can be used to enhance performance. An important aspect of an effective 360° feedback capability is that it is tailored to your organisation’s performance and development framework. It should be fit for your specific purpose, and not be some cookie cutter process that doesn’t meet your exact needs. It must reflect what is important for your organisation to be successful. So how can the feedback process be tailored to your organisation so the data is efficiently captured and presented in an actionable user-friendly format?
Report Horse offers you a highly-customisable automated 360° feedback reporting capability. The primary objective of Report Horse is to support full customisation for your survey questions and very high levels of report customisation. This will enable your organisation to use its own performance and development frameworks to collate individual, team, and organisation performance information.
Report Horse can automate as much of the process as possible, so your organisation can concentrate on developing its people rather than mastering the technical aspects of conducting 360° feedback surveys.
How often are staff provided with constructive, honest, and timely feedback from people who work with them? The truth is that this sort of feedback is rare, but incredibly important for improving performance. The 360° feedback process is a useful and effective tool in capturing and presenting this data.
A 360° feedback survey involves rating a person against a number of desired behaviours and qualities through an on-line survey. The survey is completed by a range of people (“respondents”), including the person’s manager, peers, staff, customers, and other stakeholders. This anonymous and informed feedback is collated into a valuable, and often enlightening report. The report compares the perceptions of the person against those of the respondents, highlighting strengths and revealing areas for development.
The person undergoing the 360° survey is typically referred to as the “Nominee” or “Self”. The nominee nominates themselves to seek meaningful feedback from others. This meaningful feedback provides the opportunity to not only recognise a person’s personal and professional strengths, but also areas for development.
As the feedback is about “Self”, it strikes at the core of the person’s identity. This is critical for reinforcing desired behaviours, but also for understanding the impact of any undesirable behaviours on themselves and the people around them. To change a person’s behaviour, you need to change the way they think. Agreeing to receive feedback about your impact on others, and then reflecting on this, is integral to self-improvement.
The 360° feedback survey process has been successfully used in private and government sectors for a number of years. The benefits are proven. The desired behaviours in the resulting report should link to the qualities which are important to your organisation. This may include certain capabilities, occupational skills, and values. This can be useful in terms of your organisation’s succession planning and individual development plans.
For example, your organisation may already have an established “framework” which encapsulates the skills and qualities you wish to have engrained in your people. Report Horse can work with you to convert the framework into a meaningful set of survey questions and a report format which allows you to measure your people (individually and collectively) against these expectations. But 360° feedback not only enhances the performance of individuals, it can also improve your organisation as a whole.
Report Horse gives you access to the raw data from all of your organisation’s 360° feedback surveys. The accumulation of this raw data can be used to identify organisational strengths and gaps. The data can also be used across organisations as part of a benchmarking process. We can work with you to develop organisation level reports. This information can then be used to develop your organisational strategies to leverage desired behaviours and address undesirable behaviours in order to meet the challenges of a changing and dynamic environment. Research shows that people who are rated as highly effective leaders through 360° feedback contribute to lower staff turnover and higher employee engagement among their staff (Zenger & Folkman 2012, How to be Exceptional).
You recognise the immense value that 360° feedback can provide, but what is the most efficient and effective way of capturing it? Report Horse offers you significant benefits at a competitive price, which we believe are unique to us.
Report Horse can provide solutions to any organisation, large or small, and in any industry. We pride ourselves on our ability to tailor our surveys and reports to suit your needs, but don’t just take our word for it. Here is what some of our clients have said about the Report Horse experience.
Our leadership consultant clients have been able to further modify their own surveys and reports to meet specific needs of their own clients. This includes their client’s logo and the inclusion of additional information and survey questions. This provides consultants with a unique and additional capability which enhances their ability to grow their businesses and cross-sell other products and services.
"Executive Central has been working with Report Horse since mid-2016 and has developed and deployed four separate 360° survey instruments with Report Horse’s help. We have found the Report Horse team, Howard and Leigh, to be intensely focussed on our needs, flexible in their approach, very approachable and helpful, always looking for ways to improve their system, and proactive with suggestions on how we can improve our tools. This has meant that we have been able to continually innovate the usability and quality of our survey tools to the point where we can confidently say that they are world class! We have found the Report Horse system to be incredibly flexible. We have also been able to adapt these tools to be tailored and branded for specific clients. All in all, we could not have asked for better partners and have no hesitation in recommending their services to any organisation."
A number of government departments currently use Report Horse since we can support their specific development frameworks.
"360°s have been an integral part of our leadership development strategy. Initially we used a number of off-the-shelf products. While they were useful, they did not reflect the behaviours and qualities we expected from our leaders. We tried modifying these reports and even adopting a painstaking and time consuming manual process just so the 360° process met our needs. The result was a process which was difficult to maintain and impossible to scale. We then met Leigh from Report Horse. From the start, he said he could automate our processes and take away our ‘pain points’, and that’s exactly what he did. The report is exactly as we want it, the software is easy to use, and we can focus on developing our people instead of wasting our time administering 360°s. Since then, Report Horse has continued to work with us to improve the system and reports."
Report Horse has a follow-up evaluation component which we use to determine if and how nominees developed as a result of the 360° feedback process. We also use this opportunity to ask what they thought of the process. Below is a selection of their feedback on the Report Horse system and the 360° feedback process.
Report Horse has an evaluation component which we make available to our clients. This is a voluntary process. Data from hundreds of nominees indicates the following average scores:
The Report Horse software worked well
The 360° feedback report improved my knowledge of my strengths and areas for improvement
I believe the 360° feedback report will improve my ability to perform my current responsibilities
I would recommend the 360° feedback process
100 DAYS FOLLOW UP – The 360° feedback process has assisted in my personal and/or professional development
100 DAYS FOLLOW UP – I would recommend the 360° feedback process to others
Report Horse specialises in customised 360° feedback reports. These reports can be provided at both individual and team levels.
We also offer comparison reports, which compare results over time. For an individual and team, this may include before and after a longer development program.
You have 3 possible options when it comes to the level of customisation
|1.||Fully customised survey questions. This option allows you to include all of the questions you want with all of the text that you want. There is a very high level of customisation of the report format and data analysis. The customisation of the report format is only limited by any technical limitations.|
|2.||Use one of our existing surveys and report formats which were designed and developed by us in consultation with other clients and professionals. We can easily include your cover and contact details so the report looks like it is one of yours.|
|3.||Modify one of our existing surveys and report formats to suit your organisation’s requirements. This can extend to modifications for your clients, which may include additional questions and information. This flexibility is a real point of difference.|
Once you're up and running, each of your 360° feedback surveys will follow this 5 step process.
Howard Kemp (Consultant)
BBus, MPSt USQ
I am passionate about leadership and the development of leaders. I have worked in the area of leader development for over two decades. For the last 10 years I have primarily focused on the development of managers and executives. This includes proudly performing a lead role in the design and development of a range of award winning programs and courses on leadership, change management, and innovation.
Society, technology, and the environment in which we operate is constantly changing and evolving – the same applies to the expectations of leaders and their development. With my extensive experience, I am committed to working with our clients to understand their business and needs, and assisting them to enhance the performance of their team – now and into the future.
In my various roles, I have used a range of 360° feedback systems and conducted hundreds of feedback sessions. I’m able to draw on this experience to assist with the ongoing improvement of the Report Horse system, and to assist our clients to develop their own meaningful 360° feedback solution. I have undertaken an extensive amount of study, including a Bachelor of Business and a Master of Professional Studies which focused on the alignment of individual and organisational values.
Please contact our team for an obligation free discussion. We would be delighted to meet with you to understand your business needs, frameworks, and processes. It will also provide you with the opportunity to understand how Report Horse can assist your organisation and will give you an understanding of the significant and unique benefits that a fully customised Report Horse solution offers. We will share with you the way Report Horse operates, including details of our pricing and payment options. We are always open to working with our clients to develop a suitable payment solution which suits them. After this discussion, we are confident that you will be impressed by the Report Horse system and will want to work with us.
1. Understanding your needs
2. Survey questions and report development
3. Sample report produced for your approval
4. Getting you up and running